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Summary of Primerica Customer Service Calls

414 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
02:51 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Primerica to Ask about:

Account:

  • “Inquiry about my account”
  • “Can’t login into my account”
  • “Your taking money from my account and I have nothing to do with your company”

Payments and Charges:

  • “Change payment method”
  • “Payment”
  • “Chargebacks”

Cancellation:

  • “I want to cancel my online membership”
  • “Questions and cancellations”
  • “Life insutanceli but cancel needto reentided”

Refund:

  • “Refund”
  • “To find out whats going on with my refund.”
  • “About a refund”

Staff:

  • “Customer service”
  • “Prime legal service auto payment”
  • “Policy service”

Cards:

  • “Need to give new ATM card no.”

Employment:

  • “I need a 1099 Tax Form”
  • “Employment”

Website/ Application:

  • “Application”

Shipping and Delivery:

  • “Wrong items in my cart and charged.”

Other:

  • “Check mutual funds”
  • “Need info house fire”
  • “Policy information”

About Primerica

Top 5 Primerica Services

Life Insurance, Customer Care, Life Policy Claim, Claim

Top 5 Primerica Products

Retirement Plan, 401k Retirement Plan

Top 5 Likes about Primerica

How easy it was to get someone to talk with me about investment, Getting financial education, Sickening, Quality, Persistence

Top 5 Dislikes about Primerica

Broken promises, Rude and arrogant accusatory representatitve, Mocking representative, Not creditable, Not c

Summary

Primerica Financial Services, headquartered in Duluth, Georgia, is the largest financial services marketing organization in North America, with approximately 100,000 licensed independent representatives. Founded in 1977, the company provides quality financial products and services, including term life insurance, mutual funds, variable annuities, auto and homeowner's insurance, long-term care insurance, and legal services to some 4 million clients. Primerica has approximately 2000 home office employees, conducting business in the US and Canada.

Primerica reviews and complaints

Primerica is ranked 121 out of 2301 in Financial Services category

Motto/Slogan

Buy Term and Invest the Difference

Foundation Date

1977

Type of Business

Online, Offline

Area Served

USA

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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