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Summary of Primerica Customer Service Calls

252 TOTAL CALLS
85% SUCCESSFUL CONNECTIONS
02:49 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact Primerica to Ask about:

Account:

  • “To review my account”
  • “Why are they drafting my account”
  • “To reset my account locked due to incorrectly password”

Cancellation:

  • “To cancel my policy”
  • “Canceling prime”
  • “Estoy cancelado el servicio”

Staff:

  • “Prime legal service auto payment”
  • “Customer service”
  • “Policy service”

Payments and Charges:

  • “Trying to pay my bill”
  • “Billing”

Refund:

  • “Refund”
  • “To find out whats going on with my refund.”
  • “About a refund”

Employment:

  • “I need a 1099 Tax Form”
  • “Employment”

Cards:

  • “Need to give new ATM card no.”

Website/ Application:

  • “Application”

Shipping and Delivery:

  • “Wrong items in my cart and charged.”

Other:

  • “To speak to a customer representative”
  • “Change my payment method”
  • “Change address and increase insurance”

About Primerica

Top 5 Primerica Services

Life Insurance, Customer Care, Life Policy Claim, Claim

Top 5 Primerica Products

401k Retirement Plan, Retirement Plan

Top 5 Likes about Primerica

How easy it was to get someone to talk with me about investment, Getting financial education, Sickening, Quality, Persistence

Top 5 Dislikes about Primerica

Broken promises, Rude and arrogant accusatory representatitve, Mocking representative, Not creditable, Not c

Summary

Primerica Financial Services, headquartered in Duluth, Georgia, is the largest financial services marketing organization in North America, with approximately 100,000 licensed independent representatives. Founded in 1977, the company provides quality financial products and services, including term life insurance, mutual funds, variable annuities, auto and homeowner's insurance, long-term care insurance, and legal services to some 4 million clients. Primerica has approximately 2000 home office employees, conducting business in the US and Canada.

Primerica reviews and complaints

Primerica is ranked 121 out of 2254 in Financial Services category

Motto/Slogan

Buy Term and Invest the Difference

Foundation Date

1977

Type of Business

Online, Offline

Area Served

USA

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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