Contact Information

Primerica Phone Numbers

Toll-Free Number:

  • (800) 257-4725

Annuity Products:

  • (866) 401-3030 ext 1 401(k) and 457 Sales Desk
  • (800) 445-7862 AIG
  • (888) 517-9900 AXA
  • (888) 556-5412 Brighthouse Financial
  • (877) 534-4357 Lincoln Financial Sales Desk

Debt Solutions:

  • (866) 493-9791

General Policy Information:

  • (800) 257-4725

General Policy Information & Claims:

  • (800) 387-7876 Canada (EN)
  • (800) 265-4804 Canada (FR)
  • (888) 893-9858

Investments And Mutual Funds:

  • (800) 544-5445


  • (877) 702-7627 Canada
  • (800) 283-7918

Managed Investments Consulting Team:

  • (800) 737-5596 option 5, then option 1 - RVPs
  • (770) 381-5885 option, 5 then option 1 - Future RVPs
  • (770) 381-1000
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Primerica Email:

Corporate Office Address:

Primerica Life Insurance Company
1 Primerica Parkway
Duluth, Georgia 30099
United States

Help in Social Networks:

Summary of Primerica Customer Service Calls

1711 TOTAL
02:47 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Primerica to Ask about:

Payments and Charges Question:

  • “To talk about my payment plan”
  • “Pay my payment”
  • “Payment issues”

Activation/ Cancellation Question:

  • “Cancel life insurance policy”
  • “Cancel insurance”
  • “Cancellation” , Review # 1699399

Product/ Service Question:

  • “My insurance”
  • “Life insurance”
  • “I sent documents in for my son to the seasoned agent he then scanned to Primerica 2 times separately and both times they informed my agent they didn’t receive them and now I do not have life insurance for my son this is a serious problem”

Request for Information Question:

  • “Inquire about my policy”
  • “Question about policy”
  • “Question on my policy”

Account Question:

  • “About my account”
  • “I have a emergency account and would like to withdraw from it will I be penalized”
  • “Balance”

Refund Question:

  • “For a refund”
  • “Refund”
  • “Need my refund check that was returned” , Review #1489167

Staff Question:

  • “Customer service”
  • “Policy service”
  • “Prime legal service auto payment”

Return/ Replace Question:

  • “Change accounts”
  • “Change agent”
  • “Change account number”

Cards Question:

  • “Business cards”
  • “Change my credit card”
  • “Chance Cardona bank”

Employment Question:

  • “I need a 1099 Tax Form”
  • “Need my w-2”
  • “1099r”

Website/ Application Question:

  • “Application”

Shipping and Delivery Question:

  • “Wrong items in my cart and charged.”

Other Question:

  • “Need papers faxed”
  • “Policy information”
  • “Check on my policy”

Primerica Rating Stats

2.4 out of 5 stars
based on 88 reviews
See all 435 reviews

Rating trend


Primerica Terms of Service
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Primerica Privacy Policy
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Top Primerica Services

Life Insurance, Customer Care, Life Policy Claim

Top Primerica Products

Retirement Plan, 401k Retirement Plan

Primerica Pros and Cons

Pros: Getting financial education, I made on time monthly payments, How easy it was to get someone to talk with me about investment, Very helpful, Quality

Cons: Broken promises, Your email system sucks, Rude and arrogant accusatory representatitve, Not creditable, Not c


Primerica Financial Services, headquartered in Duluth, Georgia, is the largest financial services marketing organization in North America, with approximately 100,000 licensed independent representatives. Founded in 1977, the company provides quality financial products and services, including term life insurance, mutual funds, variable annuities, auto and homeowner's insurance, long-term care insurance, and legal services to some 4 million clients. Primerica has approximately 2000 home office employees, conducting business in the US and Canada.

Primerica is ranked 124 out of 2595 in Financial Services category


Buy Term and Invest the Difference

Foundation Date


Type of Business

Online, Offline

Area Served


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