My PFS term life insurance policy has lapsed because my money order did not reach them on time and their Customer Service department claims that they are not equipped to accept payments by phone, via credit card or on-line. In 1994, I invested in Primerica Life Insurance policy because they provided a very good term life policy.
By recently having to close my checking account it did not occur to me that there would be a problem making my monthly payments. However, they DO NOT allow its customers to pay by credit card, only by check or money order. PFS is a modern company featuring a website for its agents, salespeople, and those making investments, accepting payments by credit card. Since Citigroup is its parent company there is really no excuse for refusing credit card payments by phone or on-line for life insurance payments, too.
If Citigroup accepts credit card payments,then; why is this so impossible for PFS to do so?
I expect an explanation from Citigroup and PFS regarding this matter. Surely, PFS can do better.