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My mother died March 21st I submitted all documents that were necessary by April 5th on April 11th I was sent a letter stating that my check was sent to a representative named Mike Evans Mike Evans never returned any call that I have made to him and I have made more than five to six calls since March 21st Mike Evans is it currently in possession of my funds and has not answered any phone calls from the office of Primerica nor has he answered any phone calls that I have made I don't understand why this is happening what type of insurance company are you when you allow someone that supposed to be an agent to hold my money for more than a week and not even make a phone call I would like to make a formal complaint and I would like that information sent to my home so that I can file a complaint against this because this is not right and I intend on filing a lawsuit.

My name is Andrew I Leathers

My mom Cheryle Wall deceased

Product or Service Mentioned: Primerica Life Insurance.

Reason of review: Poor customer service.

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Yes this is correctI did receive my check after making more than 5 calls on Tuesday April 24 I was able to catch up with Donna Turner who did an good job of making me understand what happened.So I can somewhat see why the time of me receiving my check took so long.Thank you Donna Turner and Regena from Primamerica

Primerica Verified Representative

Andrew-Please allow me to extend my condolences on the loss of your mother. I have read yur post and contacted the Claims Department.

It is our understanding that soon after making your post, you met with s Primerica agent, and your check was delivered. Primerica Life strives to provide prompt, courteous assistance, and we apologize for any inconvenience you may have been caused.Sincerely,Regena WoodPrimerica Life

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