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Called my representatives and left messages ..at least 4 messages ......never call back. Their policy is don't care about you !!! once they get your money ...customer service is SUCKs !!! In the process of getting my money out of this company.
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1 comment
Regena
#1798699

Dear Kort-My name is Regena and I am a home office employee of Primerica Life in Duluth, GA. Primerica expects all representatives to provide quality customer service, and I apologize if that did not happen in your case.

If you need additional information or assistance, you may also contact our Client Services line at 1.800.257.4725. You may also email us at PLIC@Primerica.com, or you can establish a secure account to view your policy information and make certain changes by creating an account with us at https://my.primerica.com/.

We appreciate your business and hope you will find this information helpful. Regards, Regena Wood Associate Vice President Primerica Life Duluth, GA

Review
#1746389 Review #1746389 is a subjective opinion of poster.
Service
Primerica Customer Care
Cons
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Take out my money

I need the form to change the bank account that funds a 529 | Primerica in Orange, California

Call was not connected to the number that popped up on the screen.
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1 comment
Regena
#1759069

I'm sorry to hear you have had difficulty contacting us. Please understand that this website is not affiliated with the Primerica companies.

For assistance with a securities account, please call Shareholder Services at 1.800.544.5445. We look forward to hearing from you soon.

Review
#1674202 Review #1674202 is a subjective opinion of poster.
Service
Primerica Customer Care
Reason of review
Poor customer service

To cancel financial policy | Primerica in Horn Lake, Mississippi

They were Closed for lunch.
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1 comment
Anonymous
#1747158

And the point of this complaint is? Small offices with limited personnel sometimes close for lunch.

Call back later. Sheesh.

Review
#1652890 Review #1652890 is a subjective opinion of poster.
Service
Primerica Customer Care

No good | Primerica in Mississauga, Ontario

4.6
Details
I was on phone with the automatic and never got to customer care
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Review
#1547101 Review #1547101 is a subjective opinion of poster.
Service
Primerica Customer Care

Bad Service don't hear me | Primerica in Anaheim, California

They don't hear me and it hangs up on me
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Review
#1464899 Review #1464899 is a subjective opinion of poster.
Service
Primerica Customer Care
Reason of review
Poor customer service
Make contacting PrimAmerica simple for you elderly customer
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1 comment
Regena
#1628006

Hello-My name is Regena Wood and I am an employee of Primerica Life in Duluth, GA. I'm sorry to hear that you are having difficulty contacting us.

US Life insurance customers can call 1.800..257.4725, or send email to plic@primerica.com. Sincerely, Regena Wood

Review
#1445655 Review #1445655 is a subjective opinion of poster.
Service
Primerica Customer Care

Live person to talk to. | Primerica in Clover, South Carolina

want to talk to a live person on the phone not a computer is the a phone number i can do that with? about my policy.
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Review
#1444561 Review #1444561 is a subjective opinion of poster.
Service
Primerica Customer Care
1.0
Details
Not open to get an refund for me n my daughter.
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1 comment
Regena
#1562017

Our normal business hours at 8:00 a.m. - 12:00 p.m.

and 1:00 p.m. to 5:00 p.m., Monday through Friday, Eastern Standard time. For assistance regarding life insurance, the policy owner may call 1.800.257.4725.

Additional contact information may be found on the Contact page of our public website: http://www.primerica.com/public/contact.html. Best regards, Regena Wood, Primerica Life Duluth, GA

Review
#1350246 Review #1350246 is a subjective opinion of poster.
Service
Primerica Customer Care
1.0
Details
One of your agent signed my name probably electronically. I do not wish to be appointed with your company. I was inquiring about the securities license and he told me that for that month it was free to get the license and he needed to run a background check which I...
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1 comment
Regena
#1532048

Thank you for the opportunity to address your concerns, which have been forwarded to the appropriate department. RWood, Primerica Life

Review
#1317019 Review #1317019 is a subjective opinion of poster.
Service
Primerica Customer Care

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Refund | Primerica

36.77 was taking out of my banking account
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Review
#1293389 Review #1293389 is a subjective opinion of poster.
Service
Primerica Customer Care