My name is Cathy, and I recently decided to get a policy with from Primerica. During the process, the rep couldn’t be more helpful.
It was actually quite a good experience…until I noticed a mistake on the paperwork. I tried calling the customer service line at about 9:00 a.m., but it just kept ringing. I waited a few minutes to try again. This time I get through, and the woman on the other end that picks up is laughing hysterically in my ear.
I explain to her the situation, and she asks me to hold. Over twenty minutes goes by. I think this is ridiculous, and call back. I get the same woman.
I explain to her that I was just waiting on hold for twenty minutes. She apologizes and says someone will be right with me. A man picks up, and by now I am furious. I tell him that I have been put on hold two times for over twenty minutes.
After a few minutes talking about my policy, he tells me I have to go back to the rep I dealt with. Anyway, I hung up and cancelled my policy the next day.
I shouldn’t have to deal with this kind of stuff if a company wants my business.