My policy did not auto draft until the 28th of the month. I faxes over canceled of the spouse rider term on the 2/19, we then wanted to just leave my husbands portion open and just cancel my portion since i got a better dea; with allstate, alot better customer service as well.
I called on 2/23 to make sure that primerica had received my fax and they a rep stated that they had and they were just finishing up the process. i explained that i did not want to pay the insurance for the new month since i gave primerica enough notice to cancel the spuse rider policy, the primerica rep stated there was no problem she would stop the auto pay and we would recieve a bill for my husband in the mail and my portion would not be bill. I have been waiting for a confirmation of my cancellation for my part of the life insurance and have not received it. I looked on my checking account and show that i was charged for me and my husbands life insurance plus 28 overdraft fee.The 1st rep today told me i was lining that the previous rep did not say that she would stop the auto pay of primerica, which make me very upset since that rep was not on the phone and calling me a lair, she then hung up on me.
great customer service, i then called back and talked to a manager that said she can see the 1st rep notes on 2/23 that showed she was putting my auto pay on hold then she hung up on me, I cant believe the rude customer service that i am getting with primerica. I have asked several time the amount of the policy because when we had started my portion was 45 and my husbands was 28 per month, when i ask the rep how much is my husband portion since it is my checking they dont know, refuse to tell me. I am paying primerica for a service and when i ask for details i am refused, why can your reps anser my question. today i called the rep that sold me the primerica life insurance policy juan martinez and he stated that you guys at customer service are giving me the run around.
he told me that you guys are fully aware of the day the policy started and when it ends and the your reps are fully aware of how much each policy is............I am ready to go to the insurance commissioner of California. i have proof of my fax for the cancellation. I have proof of the call i made on my cell phone on 2/23...I was told that in order for me to get my insurance portion we have to write another letter and fax it over even though i am no longer on the policy and we were just debited today. does that make any sentence.
i am paying for my portion of the life insurance that is not even active. You guys made a big mistake. I sent by fax to cancel the spouse rider insurance. By the way on the automated system it does not say how long it take to cancel the life insurance.
There is nothing on your website, in order for you to stand behind a certain time of how long it will take to process a cancelation you must put in writing.
that is your problem.It is also not my fault that your rep lied to me and misinformed me and instead of dealing with the issue, your customer care reps are treating me rmean and with no respect. there is no reason why a copy should commit customer abuse over the phone like your company is doing............
Monetary Loss: $73.