Primerica
Primerica Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Primerica has a 2.1 star rating from 81 customer reviews. 20% would likely recommend. Consumers are mostly dissatisfied; common mentions include high price level and frequent refund requests.
Key Takeaways for Future Customers
- Read Primerica reviews and check policy terms before enrolling in membership or subscription.
- Expect to use auto-payment and monitor billing closely.
- Document agent interactions and request written confirmations for cancellations and refunds.
Negative Feedback / Risk Areas
- Poor customer service and hard-to-reach support causing delayed refunds and billing complaints.
- Unauthorized charges, trouble canceling subscriptions, and issues with policy changes.
- Reports of fraud or disputed agent actions and problematic automatic payments.
Positive Feedback
Some customers value the financial education and ability to make scheduled payments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Primerica has a 2.1 star rating from 81 customer reviews. 20% would likely recommend. Consumers are mostly dissatisfied; common mentions include high price level and frequent refund requests.
Key Takeaways for Future Customers
- Read Primerica reviews and check policy terms before enrolling in membership or subscription.
- Expect to use auto-payment and monitor billing closely.
- Document agent interactions and request written confirmations for cancellations and refunds.
Negative Feedback / Risk Areas
- Poor customer service and hard-to-reach support causing delayed refunds and billing complaints.
- Unauthorized charges, trouble canceling subscriptions, and issues with policy changes.
- Reports of fraud or disputed agent actions and problematic automatic payments.
Positive Feedback
Some customers value the financial education and ability to make scheduled payments.
Media from reviews
Greenfield, Ohio
Terrible!!! Tried to answered to questions and wouldn’t help.
You could be a lot nicer when trying to figure out what happened with policies(2) and I and the trustee.
User's recommendation: [GEOGRAPHIC_DATA]
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fayetteville, North Carolina
Refund
- Code PHW9B (Nadiyah Randolph) is provided.
- Member canceled membership and requests a refund.
- Primerica delays refunds but takes money quickly.
Good morning,
My code is PHW9B (Nadiyah Randolph). I am writing to formally request a refund, as I have canceled my membership.
Primerica has been taking the longest to refund my money but was quick to take my money. I do not appreciate it.
Thank you for your assistance.
Preferred solution: Full refund
Milwaukee, Wisconsin
Resolved: Unhappy
I understand that it was a holiday weekend, but there should have been an agent avaliable for me to talk to about my problem.
Everett, Massachusetts
Account balanceunknowmn
More assurance: When I tried logging in, my name and social security were unrecognizable. I sure hope my money—in my grandson's name—is still in his account.
I will contact you tomorrow. Thank you.
Preferred solution: Status of account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot against the company.
- Signed up for licensing training; paid $49.
- $25 monthly charges continued for 1-1.5 years; refunds discussed but access blocked.
I was going to sign up for training with Mr. Christian for licensing, but unfortunately encountered cancer and several surgeries and couldn't complete it.
I paid my $49.00 and was set up with $25.00 monthly charges for, I'm guessing, agent items. I asked Brian how I can get my money back, then I got sick and didn't get anything done. I've been charged $25.00 monthly ever since for probably 1-1.5 years. Brian stated I can request my money back, but I haven't been able to get through to anything without agent codes that I do not have.
Please help me get my sign-up and monthly payments returned; it would sure help with med payments.
Thank you.
I don't know if this is the right avenue, but I haven't been able to get through any other way.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of my life insurance
- The person who activated the insurance does not want me to cancel it.
- I don't work.
- Every time I call, she doesn't answer.
Because the person who had activated the insurance, does not want me to cancel it, I don't work. Every time I call, she doesn't answer.
Because the person who had activated the insurance, does not want me to cancel it, I don't work.
Every time I call, she doesn't answer.
Because the person who had activated the insurance, does not want me to cancel it, I don't work. Every time I call, she doesn't answer.
Argyle, Texas
Cash out my acct
- Repeated calls to customer service got no callback or text.
- I cannot get anyone to help with simple issues and need to speak to a rep ASAP.
No answer when attempting to call customer service over and over again without a call back or text. I cannot get anyone to help with the simplest of situations, and this message requires me to write a huge message. There is not much left to say other than I need to speak to a customer service representative asap.
- This document
Preferred solution: Cash out of my acct
User's recommendation: Get a personal contact number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp please
No one said anything when the phone was answered. No one called back to see what was need. I need information
Preferred solution: Information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of my insurance
- The person who activated the insurance does not want me to cancel it.
- Because of this, I'm not working.
- They do not answer when I call.
Because the person who activated the insurance doesn't want me to cancel it, I'm not working. Every time I call, they don't answer.
Because the person who activated the insurance doesn't want me to cancel it, I'm not working.
Because the person who had activated the insurance, does not want me to cancel it, I don't work. Every time I call, she doesn't answer.
- Agents refuse to cancel my insurance
- Agents refuse to cancel my insurance
Preferred solution: Cancellation of my insurance
User's recommendation: No recommendation
Necochea, Buenos Aires
Public service announcement
It's a pyramid scheme. Don't work there.
Don't go to them for their 'services'. They're not good people. Pyramid scheme.
Don't. Thank you
My investments
Woody Motte who work for u he invested my money with you. He is SO difficult to get ahold of!!
All Ive asked him is my login info. Its been over 2 weeks No response!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHola necesito cancel mi Seguro de vida por favor
Necesito cancel mi seguro de vida por favor no quite seguir pagando espero me compredes muchas gracias tegan un feliz domingo
Santa Clarita, California
For policy claim
I haven't receive the email I requested for claim form, it's been a week already, and I'm requesting it to expedite to assist us for funeral expenses
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
Bad Businesses.
- Rako B. Bunton fraudulently named Stevans Fleming as my beneficiary; two policies were written and Primerica did nothing; beware of this person.
There's an agent, Rako B. Bunton.
This agent has fraudulently written a policy on me, making another person (Stevans Fleming) my beneficiary. I never gave her permission, nor any of my personal information to do this. I don't trust either of these parties. There were (2.) policies written.
I complained to Primerica but nothing happened. Beware of this person and protect your personal information.
- Insurance
- Fraudulent
Preferred solution: My identity back
User's recommendation: Don’t trust this agent
Redmond, Washington
I'm not here to rate Primerica. I called for help with my zoom account.
- Updated Zoom; many things changed.
- It doesn't save contact numbers and backgrounds are gone.
- Gallery view is 3 not 25; speaker view overlaps.
I updated my zoom and now nothing is the same.
It doesn't save my contacts address numbers.
All my background pictures are gone.
When I turn off my camera, my picture is gone.
My gallery view is now 3 instead of 25.
If I do multiple speaker view, I get 6 but they overlap and jump around to people who were not even speaking.
I have a difficult time trying to log in.
And much more.
Called for help and got nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEs una estupides
Un pago no autorizado a las 3 de la mañana y necesito saber por qué, porque yo no pagué nada a esa hora de la mañana.
Preferred solution: Full refund
About
Primerica Financial Services, headquartered in Duluth, Georgia, is the largest financial services marketing organization in North America, with approximately 100,000 licensed independent representatives. Founded in 1977, the company provides quality financial products and services, including term life insurance, mutual funds, variable annuities, auto and homeowner's insurance, long-term care insurance, and legal services to some 4 million clients. Primerica has approximately 2000 home office employees, conducting business in the US and Canada.
Primerica is ranked 158 out of 2419 in Insurance category
Buy Term and Invest the Difference
1977
Online, Offline
USA
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Good evening - Please provide us with your contact information so the Life Consumer Complaints team at the Primerica Home Office can assist. All the best, Madison Buchanan OGC / Primerica