Primerica Reviews

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me and my wife paid $500 for life insurance. After we paid the fee for the insurance two weeks later we got a phone call from the representative saying that our policy had to be cancelled. The reason they cancel it is because my wife is a little overweight...mind you...
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20 comments
#1174492

Some people are saying Prime America and some Primerica. I know Primerica is a very upstanding company that serves all clients very well.

Prime America I don't know of them. All of the comments about Primerica are A-OK.

You should probably not deal with Prime America, Find someone at Primerica and get great service and advice like I have received.

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ID
#501482 Review #501482 is a subjective opinion of poster.
Location
Lodi, Ohio

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Verified Reviewer
New Reviewer

Cancellation

I have called your 800# for days and only get a busy signal. Your email link does not open. I need to cancel my Term Life Insurance policy. I can not find my policy number which is why I was calling for several days. Please cancel my policy effective immediately 9/25/21. Do not draft a payment. Melanie Malcolm 318B Eden Dr Longview TX 75605 903/238-**** adpi83@***.com dob 8/10/61
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ID
#2906418 Review #2906418 is a subjective opinion of poster.
Location
Longview, Texas
Preferred solution
Cancellation effective immediately. Not charged for Oct 2021

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New Reviewer

Cancel policy

I decided to switch to Primerica from my current life insurance company . My new policy would start a week after the Initial interview. I called the insurance agent midweek to cancel the policy, he explained that it may still pull out of my account but that he would be sure to cancel the policy and handle the over draft fee if necessary. I trusted that he would keep his word. 30 days later, I visit the bank to see $192 worth of withdrawals from primerica . I reached out to the agent once again, this time he apologized yet an again failed to do so. I called and emailed customer service still waiting on a refund and also a letter stating that the policy is canceled. ppolicepol

User's recommendation: Deal with a local agent.

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ID
#2893116 Review #2893116 is a subjective opinion of poster.
Service
Primerica Life Insurance
Loss
$192
Preferred solution
Full refund

Sales people are too pushy.

One sales person was so pushy with Prime america product that it was a real turn off. You don't get customers by being overly pushy. B e

User's recommendation: Beware of aggressive Prime America sales personnel.

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ID
#2874722 Review #2874722 is a subjective opinion of poster.
Location
New York, New York

To cancel all life insurance policies.

I'd called to cancel but they're giving me way to much steps to only cancel my subscription And the branches hard to find one open it's a really bad experience and finally you guys charge me another month for a service that I don't even want

User's recommendation: Never enrolled to a bad service company.

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ID
#2708360 Review #2708360 is a subjective opinion of poster.
Location
Chicago, Illinois

Website login will not accept my password

After several attempts of trying to login. And re registering my account I called customer service. They asked me what browser I was using. At that point I figured it out. I wasn't using any of the browser's on their list. Therefore their using tracking cookies to identify me. I asked the customer service supervisor why not just ask me a security question ?

User's recommendation: There's got to be a easier way than the system they have to pay premiums online.

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ID
#2684121 Review #2684121 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

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New Reviewer

You received my payment and sent a letter saying my insurance lapsed.

If you received one payment, you should have received sll 3. I have money order receipts to prove you were paid.
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ID
#2681021 Review #2681021 is a subjective opinion of poster.
Location
Farmers Branch, Texas
New Reviewer

Cancel subscription

I have an employee account through the website, I no longer work for this company anymore, but the money is still pulling out every month for subscription. I want it canceled.
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ID
#2653604 Review #2653604 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Cancel life insurance policy

Changed life insurance policy to different insurance company. So if you can please help me cancel my existing policy to primerica
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ID
#2618845 Review #2618845 is a subjective opinion of poster.
Location
Anaheim, California

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New Reviewer

I’m not understanding why is it hard to get customer service over the phone

I cant get anyone over the phone!!!!!! I dont feel comfortable by putting my personal information over the website
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ID
#2612496 Review #2612496 is a subjective opinion of poster.
Location
Duluth, Georgia
Service
Primerica Customer Care
Preferred solution
Customer service
About an autorize withdrawal from my bank account. I only autorized my life insurance payment, not prelicence payment monthly. I recuest money back for an autorized withdrawal for 5 months $25 each month.
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1 comment
#2000380

Dear PissedConsumer 2482658 of Miami, FL: My name is Regena Wood and I am a home office employee of Primerica in Duluth, GA. As this website is not affiliated with the Primerica companies, it has no authority to act on Primerica's behalf.

Therefore, you will need to forward your concern to Primerica via email at pol_billing@primerica.com.

Be sure to include your agent code number. If you no longer wish to participate as a representative of Primerica, you will need to send a separate email to: us.iba.refunds@primerica.com.

ID
#2482658 Review #2482658 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

REINSTATEMENT PACKET FOR KNOW REASON

AFTER BEING WITH PRIMEAMERICA SINCE 2004 LIVING AT THE SAME ADDRESS FOR 20 YEARS I HAVE ALWAYS PAID MONTHLY WHEN MY BILL COMES IN. YESTERDAY I RECEIVED A REINSTATEMENT PACKET TO START ALL OVER AGAIN I CALLED AFTER I NOTICED THAT I HAVENT RECEIVED A BIL LETTER EMAIL OR PHONE CALL!!! SOMETHING IS FISHY ABOUT THIS
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1 comment
#2000377

Hi, Deborah B-my name is Regena Wood and I am a home office employee of Primerica in Duluth, GA. I am sorry to hear of the difficulty you are having.

Please contact our Client Services department via email at plic@primerica.com.

Be sure to include your contact information and your policy number with a description of the problem you are having. You may also call Client Services at 1.800.257.4725.

ID
#2481370 Review #2481370 is a subjective opinion of poster.
Service
Primerica Life Insurance
Pros
  • I made on scheduled payments
Cons
  • Cancelling your policy without getting in touch with you
Preferred solution
PAY MY BILL KNOW REINSTATEMENT PACKET NEEDED!!

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Verified Reviewer
New Reviewer
I am not a customer of this company in any way shape or form and they have extracted money from bank account. They have my account number because I paid for my nephew to get a license with them (pyramid scheme) and now they are charging me without consent. Spoke with a...
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1 comment
#1996747

Hi, Delores T- my name is Regena Wood and I am a home office employee of Primerica in Duluth, GA. I apologize for any misunderstanding you may have regarding the draft authorization for your nephew's POL account.

The draft authorization provides for recurrent drafting of the identified account, unless or until the draft authorization is revoked by the account holder and/or the agent.

To stop the draft, please email pol_billing @primerica.com. Please be sure to provide your nephew's Primerica agent code or solution number, and have your nephew provide new draft account information for future POL access, if he desires to continue his POL account.

ID
#2470446 Review #2470446 is a subjective opinion of poster.
Location
Arlington, Texas
Cons
  • Deep dishonesty and deep deception
Loss
$149
Preferred solution
Full refund
I don't want to keep paying my primerica life insurance policy I'm going through some rough times at the moment. Thank you maritza leiva
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1 comment
#1996748

Hi, PissedConsumer 2466075 - I am sorry to hear that you have decided to cancel your Primerica Life policy. For privacy reasons, we are unable to discuss your policy via a public website such as this, and the website has no authorization to act on Primerica's behalf.

To cancel your policy, you may send a signed and dated request via email to plic@primerica.com.

The owner may be able to cancel the policy by telephone, by calling client services at 1-800-257-4725. Best regards, Regena Wood, AVP, Primerica Life, Duluth, GA.

ID
#2466075 Review #2466075 is a subjective opinion of poster.
Location
Los Angeles, California

Not paying Life Insurance Claim

Primary America has delayed the payment of life insurance. Was wondering if anyone has experienced delays if you select check versus there in house account? Any from California? I also have a policy with them.
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1 comment
#1994433

Dear PissedConsumer2450519- my name is Regena Wood and I am a home office employee of Primerica Life in Duluth, GA. If you have concerns regarding a claim, please contact our claims department at 1-888-893-9858, or email at us_lifeclaims@primerica.com.

ID
#2450519 Review #2450519 is a subjective opinion of poster.
Location
Orange, California
New Reviewer

Appeal

myMy brother got life insurance on him self like jan r feb 2020 n he got killed April 10 2020 which was a homicide and primerica will not pay saying his criminal background which they stated when he purchased the policy that he was covered he got killed cold blooded so why not pay when the policy was in forced

User's recommendation: my recommendation for future customers is to not deal with primerica cause they are a BS company.

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3 comments
#1992137

"Criminal background" you're shi t out of luck. It's the life he chose.

#1992133

I AM REALLY SORRY FOR YOUR LOSS! I HOPE YOU GET THIS HANDLED ASAP

#1992108

Dear Pissed Consumer #245240419, 2391422-My name is ReGena Wood and I am a home office employee of Primerica Life in Duluth, GA. For privacy reasons, we cannot discuss your concerns via a public website such as yours. If you need assistance regarding your life insurance claim, please contact our claims department at 1-888-893-9858.

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ID
#2391422 Review #2391422 is a subjective opinion of poster.
Location
Bakersfield, California

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