filters
State:
Show
City:
Show
Product:
Show
1.0
Details
My husband and I purchased life insurance with them, but then we decided to cancel the policy. I sent a cancellation request to them via email on 2/28/18, and this still has not been resolved. The rep that sold us the policy has not offered any assistance whatsoever....
View full review
19 comments
Anonymous
#1713507

contact your Department of Insurance and file a complaint, have the regulatory entity review their actions. if there is any violation of any rule or law.

they will enforce correction. the local DOI is an advocate for consumers.

View more comments
Review
#1208081 Review #1208081 is a subjective opinion of poster.
Service
Primerica Life Insurance
Cons
  • Rude and arrogant accusatory representatitve
  • Broken promises
Reason of review
Return, Exchange or Cancellation Policy
Loss
$243
Preferred solution
Full refund
me and my wife paid $500 for life insurance. After we paid the fee for the insurance two weeks later we got a phone call from the representative saying that our policy had to be cancelled. The reason they cancel it is because my wife is a little overweight...mind you...
View full review
18 comments
Anonymous
#1174492

Some people are saying Prime America and some Primerica. I know Primerica is a very upstanding company that serves all clients very well.

Prime America I don't know of them. All of the comments about Primerica are A-OK.

You should probably not deal with Prime America, Find someone at Primerica and get great service and advice like I have received.

View more comments
Review
#501482 Review #501482 is a subjective opinion of poster.
1.0
Details
My Wife And I Sent A Mail To Cancel Our Life Insurance Policy With Primerica And You People Are Still Debiting Me,It’s My Wife’s Account Not Mine,It’s Her Hard Earned Money You People Keep Taking,We Don’t Want The Life Insurance Anymore Please Cancel it,The Policy...
View full review
1 comment
Regena
#1757182

Dear ImpartialTigerShark587- I've read your post, and am sorry to hear of the difficulty you have experienced. Please understand that, for privacy reasons we are unable to comment regarding a specific policy or matter in a public forum, such as this website.

Also, because a life insurance policy is a contract between the Company and the policy owner, no changes can be made without the consent of the policy owner. I am sorry that you desire to cancel your coverage, and hope that this information provides a better understanding of the Company's position.

Review
#1671433 Review #1671433 is a subjective opinion of poster.
Reason of review
Please Cancel My Life Insurance With Primerica
Loss
$208
Preferred solution
Please Cancel My Life Insurance With Primerica

Primerica in Orlando, Florida - Want to cancel policy

1.0
Details
I want to speak with someone and cancel over the phone NOT with paperwork
View full review
1 comment
Regena
#1757189

I'm sorry to hear that you want to cancel your valuable Primerica Life policy. Please note that your policy requires a written notice from the policy owner.

However, in some circumstances, we may be able to process a cancellation by telephone. For assistance with a life insurance policy, please have the policy owner call our client services line at 1.800.257.4725.

Review
#1666084 Review #1666084 is a subjective opinion of poster.
Cons
  • Your email system sucks
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Primerica in Shreveport, Louisiana - Payment

5.0
Details
Redraft for payment. Thank you
View full review
1 comment
Regena
#1757190

Dear ThisSiameseFightingFish287- It appears that you are trying to authorize or ask the Company to redraft your bank account for your policy premiums. Please understand that this website is not affiliated with the Primerica companies, and has no authorization to effect any changes to policy. Please have the policy owner contact our client services line at 1.800.257.4725.

Review
#1663818 Review #1663818 is a subjective opinion of poster.
Pros
  • Very helpful
  • Getting financial education
Reason of review
Good customer service
1.0
Details
Primerica denied a death claim that I believe should have been paid for. When I called to request a claim form, the person in the claims department was not very polite at all. I am trying to understand how they are so friendly at the time of the sale and so rude at the...
View full review
1 comment
Regena
#1729936

Dear WhoppingCavalierKingCharlesSpaniel960 -I'm sorry to hear of your recent loss, and that your experience with our Company was not satisfactory. If you believe that a claim has been denied and you would like to provide additional information for consideration, you may write to the Claims Department directly at 1 Primerica Parkway, Duluth, GA 30099.

Be sure to include the policy number, your full name and your contact information in your correspondence.

For privacy reasons, please understand that we cannot discuss specific matters in an open forum such as this website. Sincerely, Regena Wood Primerica Life

Review
#1610653 Review #1610653 is a subjective opinion of poster.
Service
Primerica Life Insurance
Pros
  • How easy it was to get someone to talk with me about investment
Cons
  • Deep dishonesty and deep deception
  • Not creditable
  • Not c
Reason of review
Bad quality
Loss
$75000
Preferred solution
Let the company propose a solution

Primerica in Las Vegas, Nevada - Not professional

1.0
Details
He didnt answer my question
View full review
1 comment
Regena
#1757183

I'm sorry to hear that your question was not answered. For assistance regarding a life insurance policy, please contact our Client Services line at 1.800.257.4725.

Review
#1656416 Review #1656416 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Full refund
Resolved
1.2
Details

Update by user Sep 10

It wasn't resilve still waiting on a response. The Person who handle my Policy said she hasn't heard anything and she is still waiting for response and now has no response.

I am so dissatisfaction with this situation and Want a full Refund. They were taking money I had...

View full review
Review
#1650308 Review #1650308 is a subjective opinion of poster.
Service
Primerica Life Insurance
Pros
  • I made on scheduled payments
  • I made on time monthly payments
Cons
  • Deep dishonesty and deep deception
  • Fraud
Reason of review
Problems with payment
Loss
$284
Preferred solution
Full refund
Tags
  • Rude Attitude

Primerica - Cancel insurance

I just want to cancel my insurance as I have a better insurance at work Thank you
View full review
1 comment
Regena
#1764713

Dear ProperRaccoonDog371 - I'm sorry to hear that you have decided to cancel your Primerica Life policy. The policy owner may call our Client Services line, which is open from 8:00 a.m.-12:00 p.m and 1:00-5:00 p.m., Monday through Friday.

The policy owner may also send a signed and dated written request to us by email at plic@primerica.com. Regena Wood, Primerica Life

Review
#1685560 Review #1685560 is a subjective opinion of poster.
Reason of review
Pricing issue

Contact Primerica Customer Service

Mailing Address:
Primerica Life Insurance Company
1 Primerica Parkway
Duluth, Georgia 30099
United States
Phone:
(800) 257-4725
All Primerica Contacts

Primerica Products and Services Reviews

Compare Primerica to

New York Life Insurance
New York Life Insurance
54 reviews
1.9
Compare

Primerica - Need to file a claim

My son was murdered yesterday afternoon.
View full review
1 comment
Regena
#1764712

Dear UtterHamster140 - I'm sorry to hear of your recent loss, and offer my condolences to you and your family. For assistance in filing a claim, please contact our Claims Department at 1.888.893.9858, or by email at us_lifeclaims@primerica.com. Sincerely, Regena Wood, Primerica Life

Review
#1685083 Review #1685083 is a subjective opinion of poster.
Service
Primerica Life Insurance